OVERVIEW
PSI provides Dutchess County with a client tracking and case management toolset designed to support the mission of the Department of Social Services (DSS) and act as a front-end for the OTDA systems of record.
The baseline for Dutchess’ Client Tracking and Case Management System has been developed with current technology platforms to enhance the caseworkers’ ability to perform, improve case management, and allow for timely and accurate delivery of service to DSS clients.
It incorporates a parameter-driven technology that is flexible and comprehensive, designed to support the individual needs of any County in the State based on an “out-of-the-box” application designed to support the State’s mainframe and emerging Service Oriented Architecture (SOA) environments.